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ECC - Electronic Comment Card - ECC™ |
| What is the Electronic Comment Card
? The ECC is a handheld device with a touch pad and LCD display which takes the customer through a series of comment card style questions. It’s extremely user friendly and fun to use – in sites around the USA, 85% of people asked were happy to participate in customer satisfaction surveys. Each ECC stores its findings for the day and downloads the data to a PC. The result is ‘real time’ customer feedback enabling management to make informed decisions about their daily operation. Find out what your customers really think !! The system can be customized to meet the unique needs of your business, from the questions asked, to the types of reports and summary information provided. Monitor Staff Performance !! Now you can monitor the performance of your staff good or bad - by the minute, hour, day or week Capture Customer Data !! Customer names, addresses, telephone numbers and e-mails can all be added to your mailing list using the ECC. Build Customer Loyalty !! Wherever customers interface with your business, good or bad service makes the difference between retaining and building spend or losing it altogether. Improve Staff Retention !! The system will even allow you to run staff incentive schemes. So make sure you reward those staff exceeding customer expectations. |
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FEATURES
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| For more information please call 877.505.8324 or e-mail info@ameriworld.com |
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